How Faceittea saw a 50% decrease in questions around ingredients to customer
service
FaceitTea offers
face masks and cleansing pads
made with the oldest herbs known to the mankind:
Tea. Tea's healing properties have been the most treasured knowledge across the world. You’ll
also find ingredients like lavender, aloe vera, chamomile and coconut.
Before
With around 600 emails each month, around 20 each day about various ingredients effect and
theirs
benefits to the skin, Skinfo has proven to help the customers to understand and become informed
which has had an positiv effect on number of emails each day regarding ingredients.
"There has been a 50% decrease in questions about ingredients. Using Skinfo's widget we have
been able to provide more information and insights about the
ingredients we use in our products."
After
As shoppers now cand find answers to their ingredient questions in the widget, this has resultet
in a decrease of customer support question regarding ingredients with 50% and
improved the conversations since the understanding of their ingredients has been improved.
50% decrease
"We are really happy out this result, knowing Skinfo is helping both shoppers and customer
service with better ingredient information."